As I mentioned up front, for years the security channel has been generating profits selling monitoring services. It’s a rather compelling service, since a security system is pretty useless if nobody knows when the system detects a fire or intrusion. While it’s a slightly different discussion for the CI channel, the opportunity is no less compelling.
On the most fundamental level, RMM is positioned to alert the integrator in the event of a system failure at any given client’s home or commercial site. With the proper training, many event anomalies can be remotely addressed and ‘fixed’ before the client is negatively impacted.
A basic example near and dear to my heart is the homeowner’s wine cellar. How much is it worth for them to be notified should the temperature or humidity levels fall outside of acceptable ranges? How much is it worth to be notified if their landscape watering system goes on the fritz? Better yet, what if such issues could actually be resolved remotely?
Obviously, you can leverage remote monitoring and management to build a service offering around maintenance and care to generate RMR. Some dealers have, but it takes the right kind of customers and the right situations to make that a reality. In short, it’s an option, but not the only one.