Best Buy and Domotz Make IT Troubleshooting More Efficient

Magnolia at Best Buy chooses Domotz Pro remote technical support software for it’s smart home troubleshooting offer

Domotz, the leading provider of remote network monitoring software and remote tech support software systems for professionals and enterprises today announced a relationship with Magnolia at Best Buy. Magnolia has chosen the Domotz Pro remote technical support software system to power its support services for smart home troubleshooting.

The system will be used to identify and solve smart home networking problems remotely, to save Magnolia employees more time troubleshooting technology on-site.  By solving customer problems digitally, in real-time, the partnership also aims to increase customer satisfaction with smart home technology and services.

“Today’s smart home owners have piles of connected electronics, which unfortunately can sometimes have connection issues and cause problems and headaches,” said Domenico Crapanzano, CEO & co founder of Domotz. “We’re extremely excited to work together with Magnolia at Best Buy on streamlining tech support processes, to simplify the lives of Magnolia employees that perform these tasks on a daily basis.”

The Domotz Pro remote technical support software includes advanced network monitoring and management features which are designed for businesses that provide remote technical support to other remote networks. The software’s features include a customer facing app for smart home troubleshooting, network monitoring, network mapping software, remote power management, remote device access, alerts, network diagnostics and more. Experience the Domotz PRO software by starting a free trial today.