2 min
Domotz launches integration with Datto Autotask Service Tickets
We are always working hard make the lives of MSPs and IT Professionals easier and help you provide best service possible. That’s why we’re excited to announce Domotz’s new integration with Datto Autotask PSA, a complete IT Business Management Platform.
Built via Datto software’s open API and in conjunction with their product development team, the new integration allows Datto’s Autotask PSA users to configure their Domotz alerts to instantly create tickets within their PSA console, allowing for faster response directly to the end-user customer and less confusion and switching between programs for the administrator.
How does it work?
You can connect a Datto Autotask PSA portal into Domotz. Autotask PSA will become one of the Contact Channels available to be used in Shared Alerts. This means that Domotz creates and updates Autotask PSA tickets when a specific event occurs on the networks or devices monitored through Domotz.
Domotz creates an Autotask PSA service ticket for any specified alert within Domotz. The same ticket is updated by Domotz automatically, in the case that other events occur on the same network or device and as far as the ticket is still open in Autotask PSA. When the ticket is closed and a new event occurs on the same network or device, a new ticket will be opened and a reference to the previous ticket is provided. Users are also allowed to associate each Agent to one specific Account so that every time the ticket is automatically created in Autotask PSA, it flows under that specific Account.
Tickets created in Autotask PSA will contain all the needed information for a device or network. When viewing the Autotask ticket, there is a direct link to the affected device or network to quickly analyze and resolve the issue through Domotz.
This Autotask PSA integration is not available on the Residential plan (Crestron / Luxul) or our Legacy Lite and Advanced Plans.
Helping IT Professionals and MSPs better support their customers
The faster your team can reply to issues, the quicker they can be resolved. By making Domotz alerts immediately available as Autotask tickets, you’ll improve customer satisfaction and fix issues before they even know about it!
Autotask PSA users can now experience simplified Domotz alerts with automatic ticketing.
Ready to connect your Datto Autotask and Domotz accounts?
Learn how to set up the Autotask integration with our step-by-step guide.
Log in to your Domotz Account in the Portal, to get started.
Watch and Learn: Autotask Integration
Watch this quick video tutorial to see how Domotz integrates with Datto Autotask for creating Service Tickets with Shared Alerts.
Are you a Zendesk user? Learn about our Zendesk integration here: https://blog.domotz.com/domotz-now-integrates-with-zendesk/
If you have questions about the Datto Autotask Integration with Domotz or anything else, our award-winning Support Team can give you a hand at: support@domotz.com or chat with us.
Want to learn more about Domotz Integrations? View products, devices, and software that Domotz integrates with to help your team move faster!
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