Domotz Knowledge Base – FAQ

Domotz FAQ

Q: How much does Domotz cost?

A: Domotz is free for the first 21 days. After that it’s as low as 3 USD per month, depending on the service plan you select. You do not need a credit card to sign up.

 

Q: I don’t have a “smart home”, but I do have a lot of other tech in my home. Would Domotz still be useful for me?

A: Sure, Domotz can still help monitor your networked devices, no matter if they’re “smart” or not. You can set up notifications and run network diagnostics in case you’re experiencing problems with your internet connection, for example. Domotz also supports remote desktop connectivity and remote management of any device that has a web based interface.

 

Q: What do I need to get Domotz up and running?

A: Please see https://community.domotz.com/index.php?/topic/34-domotz-agent-system-requirements/ for a full list of supported hardware. You’ll also need an Android or iOS smartphone to be able to receive notifications.

 

Q: What can I do if my hardware isn’t on the supported list?

A: Please make a post in the Domotz Community and we’ll look into the possibility of supporting your hardware. We’re currently working on adding support for more NAS models and our own hardware is available from partners that makes it even easier to use Domotz.

 

Q: What do I have to do after I’ve created my Domotz account?

A: First of all, you need to log in to the Domotz Portal where you can download the Domotz Agent. This then has to be installed on your NAS or Raspberry Pi, by following the instructions provided in the Portal. Once you’ve installed the Agent, you need to log in with your username and password and give your Agent a name. The Agent will then scan your network for connected devices and once that’s done, you can start using Domotz.

 

Q: Who to contact if I am having problems with the installation?

A: You can email support@domotz.com or make a post in the Domotz Community and someone will get back to you and help you solve your problem.

 

Q: Where can I find the latest files for installing the Domotz Agent?

A: To download the latest files, you need to sign up to Domotz and then log in to the Domotz Portal. Here you’ll find download links and installation instructions for all the supported platforms.

 

Q: I can’t find the Domotz Apps.

A: The Domotz Apps are available from the App Store and Google Play. We’ve also provided links in the Domotz Portal just in case.

 

Q: What can I expect from Domotz?

A: Domotz is now a mature, capable product. Still, our goal is to release new features on a monthly basis. You can share any ideas you have with us on how we can improve Domotz in the community.

 

Q: Where can I find installation instructions for the Domotz Agent?

A: We’ve provided quick setup instructions in the Domotz Portal and lengthier instructions can be found in our Knowledge Base.

 

Q: Where can I find instructions for the Domotz App?

A: Please see our Knowledge Base for installation instructions.

 

Q: Where can I find the system requirements for the Domotz Agent?

A: Please see the System Requirements post in the Domotz Community.

 

Q: What versions of Android is the Domotz App compatible with?

A: The Domotz App is compatible with Android 4.4 or later.

 

Q: What versions of iOS is the Domotz App compatible with?

A: The Domotz App is compatible with iOS 7 or later.

 

Q: How do I locate my Domotz Agent on the network?

A: Open the Domotz App on your mobile device, tap on the top left hand side drawer menu button, followed by Find New Agents. This will scan your network for a new Domotz Agent and it’ll show you the IP address as well as allow you to proceed to the browser based setup page of the Agent.

 

Q: I can’t connect to my Domotz Agent, even though I’ve typed in the correct IP address.

A: The Domotz agent lives on port 3000, as such, you need to add the port number to be able to access the Domotz Agent. If the device you installed the Domotz Agent is on IP 192.168.1.100, you’d simply add :3000 to get 192.168.1.100:3000. You should now be able to access the web UI of your Domotz Agent. Note that if your device already has an app that uses port 3000, Domotz will automatically use the following available port, i.e. 3001. This works incrementally until a free port is available. Please see the installation instructions for more details.

 

Q: How do I log in on the Domotz App?

A: Simply tap on the side drawer menu button in the top left hand side corner and you’ll see a field for your username and password. Simply fill these in and tap on the Login button to log in.

 

Q: How do I change the name of my device(s)?

A: Simply tap on a device in the Domotz App, tap in the Name box and you’ll get an option to change the name of the device. Tap on the green check mark to save the new name.

 

Q: How do I change the device type of my device(s)?

A: Simply tap on a device in the Domotz App, tap in the Type box and you’ll get a list of device types to choose from. Tap on the type you want and it’ll automatically be saved.

 

Q: Where do I find the Alert Manager, Network Info, Route Analyzer and Speed Test in the Domotz App?

A: The Alert manager is located under the Alerts tile from the main view in the App. Likewise, the Network Info, Route Analyzer and Speed Test features are located under the Network tile from the main view in the App.

 

Q: What is the difference between a missed Heartbeat and a device being Down?

A: The way the monitoring of devices work is that we send six (6) pings every 30 seconds to each device on the network. If one or more of those pings are returned, then we count this as a Heartbeat. A device can “miss” three Heartbeats without being marked as Down. If a device doesn’t return any of the pings within a two (2) minute period, then the device is marked as Down. If the device starts to respond to pings again, it gets a new Heartbeat and is marked as Up again.

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