Domotz PRO Frequently Asked Questions

Network Management, The Dealer Program, Pricing and General Information

Domotz PRO FAQs

Domotz Pro is a professional grade product. There are 2 licensing options:

  • Single Users: $2.99 a month per license
  • Installers & Dealers: $2.99 a month per license – but a minimum of 5 licenses is required. There are additional benefits to joining the Installers and Dealers program. Members of the program get access to additional hardware discounts and features for providing remote tech support. Learn more about the benefits here: 

You can learn more about Domotz Pricing options here:

There are multiple ways to run the Domotz Pro Remote Network Management System on a network. Here are the options for installing the software on a network.

  • Self install: You can self install the Domotz Agent for free on existing hardware devices including: Raspberry Pi, ReadyNAS, QNAP and Synology. You can download the software to your NAS or Raspberry Pi by directly, by logging into the Domotz portal: 
  • Domotz hardware: The best way to run Domotz is via Domotz Hardware which includes the Domotz Box and Domotz Raspberry Pi. Domotz Hardware can also be purchased from the Domotz portal: 

Domotz Pro Comparison: The Domotz remote network monitoring software offers a number of benefits over other systems available on the market.

  • Monitoring via MAC address: Domotz monitors and tracks devices by MAC address rather than by IP address.
  • User friendly GUI: our system is entirely focused around mobile and user friendliness
  • Unlimited devices: no limit to the number of devices that can be monitored. We charge a flat, transparent service fee whereas other systems charge per device or alert
  • Security and encryption: When you connect to a device remotely, we create a secure and unique ssh tunnel. With many other systems you are given a web link, which can be copied and sent to anyone.
  • Remote connectivity: our software supports RDP/SSH and Telnet connection
  • Remote power management: We support a variety of IP controllable power plugs (digital logger, wattbox, APC…) and we are adding more every week.
  • Cheaper Hardware: We offer cheaper and even free hardware options for installing the software
  • Network Diagnostics: In addition to providing speed tests, we also offer Internet Health checks to diagnose network health.

IT Professional: Remote Network Management Features

Domotz Pro offer a host of remote network management features available to all software users including:

  • Network and Device Monitoring: Monitoring of an unlimited number of devices per network, SNMP monitoring, Multi-VLAN/Subnet support, latency and automated network mapping.
  • Network and Device Alerts: Alerts can be configured for network status,  device offline and new device discovered. Unlimited alerts can be configured per agent.
  • Network Diagnostics: Speed tests, internet health, network history log, Ethernet port monitoring.
  • Power Management: Remote Power management, Power Reboot, PoE, Wake-on-LAN, support for Network Switches & PDU’s.
  • Remote Device Access: Remote access is support for Web, Console and Remote Desktop connections. The supported protocols include; http, https, RDP, and Telnet connections.

Integration Company: Remote Network Management Features

Domotz Pro also includes remote network management features that are specifically designed for integration companies including:

  • Automation System Integration: Built in support for automation systems (Control4, Crestron, Lutron, AMX) and many more coming soon.
  • Customer Facing App & Reports: A customizable app integration companies can give to their customers for engagement and client care. Downloadable reports for the last 30 days.
  • Manufacturer Support: Integration Companies can also share a remote network with a hardware manufacturers for a more effective and streamlined troubleshooting session.
  • Multi-Protocol Support: the software supports IP, Cresnet and ZigBee protocols and there are plans to add more protocols in the future
  • Team Management: Different levels of access for team members in an organization. Add/delete team members and assign roles.

See the comprehensive list of Domotz Pro features

Domotz PRO enhances the features of existing home automation systems because in addition to controlling it also provides monitoring functionalities.

We have never seen Domotz PRO as a competitor to smart home hubs and home automation systems, instead it’s the layer of monitoring and support needed for these devices.

After all, who alerts you when your control system or security system goes down?

Domotz has also established key partnerships with leading Home Automation System manufacturers including: Luxul, Crestron, Nuvo and many more will be announced in the coming months.

Visit the Domotz forum page on Automation System Support for an up-to-date list of supported controllers.


Domotz does support multi-VLAN configurations which enable you to monitor devices on different VLANs. We recommend using Domotz Hardware: Domotz Raspberry Pi or Domotz Box for multi-VLAN monitoring – that’s because we can ensure performance.

However, the Multi-VLAN feature is also supported on Raspberry Pi. You can get more information from this post on our forum :

The Domotz Pro Remote Network Management Software supports a wide range of IP controllable plugs and PDUs including:

  • APC
  • Amcrest
  • Aten
  • Baytech
  • Belkin WeMo
  • Bryant
  • Digital-Loggers
  • Edimax
  • Gude
  • JJPlus
  • Keene Electronics
  • Kankun
  • Middle Atlantic
  • Orvibo/Wiwo
  • Pakedge
  • Panamax/Bluebolt
  • SnapAV
  • Time2
  • Tripp-Lite
  • Ubiquiti/Unifi

For more information and the latest always up to date lists please visit the following pages:

The Domotz Pro Remote Network Monitoring Software currently supports Automated Switch Port Mapping Features & Power over Ethernet (PoE) for the following Managed Network Switches.

Brand Model’s Tested
Luxul ·        AMS-2616P

·        AMS-4424P

·        AMS-1208P

Cisco ·        Cisco SG-xxx

·        Catalyst 2960

·        Catalys 3560

·        Catalyst 3650

·        Catalyst 3750

Netgear ·        GS728TP
Planet ·        SGSW-24040P4

N.B. In order to show power consumption information the device needs to be configured with default username and password (current limitation)

Araknis ·        AN-300-SW-8-POE

N.B. In order to show power consumption information the device needs to be configured with default username and password (current limitation)

Ubiquiti ·        EdgeSwitch models

N.B. Shows power consumption information (and buttons) only with default username and password (current limitation)

Needs snmp read to be set to public

Ubiquiti ·        Unifi models

Needs snmp read to be set to public

Only port mapping functionality available for now

Pakedge ·        SX-24P16

N.B. Port mapping is only available with default username and password (current limitation)

For more information and the latest always up to date lists please visit the following pages:

It’s very easy to get enabled for the Violet App feature of  the Domotz Pro Network Monitoring Software.

To get enabled, send an email to with the following details:
Company Logo: approx. 400×200 pixels, png format preferred, less than 10k file size, consider using a transparent background depending on how your logo looks
Company Support Details: Email address for customer support, Telephone number for customer support and Business address

Since the launch of the v1 Violet App we’ve been collecting feedback from the Dealer community — and an update to the app based on this feedback will be released soon.

The Domotz Pro Remote Network Management Software supports the following software rebootable devices:

Manufacturer Models Notes
Araknis •  PoE Switch
Chromecast • Chromecast1
• Chromecast2
 Eureka based models should be supported
Control4 Controllers • Main Controllers
• Secondary controllers with prefix (HC[*] and EA[*])
• Touch Panels
Crestron DM • DM
• MC
• PR
• CP3
• CP3N
Direct TV Currently only the ones with chip vendor: HUMAX Co., Ltd.
Draytek •  P1100
NuVo •  P100
• P3100
reboot only available for firmware 4.0 +
Pakedge •  PoE Switch
Planet •  PoE Switch
Ubiquiti •  PoE Switch
Yamaha • WXC-50


 We should be able to support the following Models (some may lack reboot)

“RX-V479”, “RX-V579”, “RX-A550”, “HTR-4068”, “TSR-5790”, “RX-S601”, “RX-S601D”, “RX-V679”, “RX-A750”, “RX-V779”, “RX-A850”, “RX-A1050”, “RX-V1079”, “RX-A2050”,
“RX-V2079”, “RX-A3050”, “RX-V3079”, “HTR-6068”, “TSR-7790”, “RX-AS710”, “RX-AS710D”,”CX-A5100″, “R-N602”,   “NX-N500”, “CD-NT670”, “CD-NT670D”, “ISX-80”,  “WX-030”, “SRT-1500”, “YSP-1600”, “YSP-5600”, “RX-V481”, “RX-V481D”, “RX-V581”, “RX-A660”,  “HTR-4069”,
“HTR-5069”, “TSR-5810”, “RX-V681”, “RX-A760”, “RX-V781”, “RX-A860”, “RX-A1060”, “RX-V1081”, “RX-A2060”, “RX-V2081”, “RX-A3060”, “RX-V3081”, “TSR-7810”, “WXA-50”,
“WXC-50”,  “R-N402”, “R-N402D”,  “CRX-N470”, “CRX-N470D”, “ISX-18”, “ISX-18D”,  “WX-010”,
“YAS-306”, “YAS-706”, “YSP-2700”

For more information and the latest always up to date lists please visit the following pages:

Pricing FAQs

Domotz Pro includes a 21-day free trial of the software. The free trial is designed to let you experience the software and its features to device whether it’s right for your business.

The free trial does not require a credit card. At the end of your 21 day free trial period you will be notified that the trial is expiring and receive an invitation to subscribe to a Domotz payment plan.

You may decide to purchase the Domotz Pro solution at any time by adding your credit card information to your account. Domotz will provide you with monthly invoices for your active Domotz agents and your credit card on the account will be charged based upon your usage.

Your account, agents and payment plan can be managed through the Domotz Portal at :

Single Licenses: Domotz Pro licenses each cost as little as 3.00/mo per network for monitoring an unlimited number of devices. You can purchase Domotz licenses monthly, annually, or on a “lifetime” basis.

Hardware: We offer a range of free and affordable installation options.

Prices may very depending on your currency and geographic location. While we charge as low as 3.00/mo per network – in your currency this may differ. When calculating pricing we have to take into consideration a variety of factors including; shipping, storage and currency rates.

When you sign-up to Domotz Pro, you’ll get access to a free trial of the software for 21 days. This allows you significant time to explore the software’s features and learn if it meets your needs.

The free trial does not require a credit card. At the end of your 21 day free trial period you will be notified that the trial is expiring and receive an invitation to subscribe to a Domotz payment plan.

You may decide to purchase the Domotz Pro solution at any time by adding your credit card information to your account. Domotz will provide you with monthly invoices for your active Domotz agents and your credit card on the account will be charged based upon your usage.

Your account, agents and payment plan can be managed through the Domotz Portal at :

Domotz Pro remote network monitoring software is an extremely affordable solution for remote management and troubleshooting.

  • Free Trial: All users are offered a 21-day free trial of the software.
  • Cost: After the free 21 day trial of Domotz Pro, the software is available on a monthly subscription plan. This plan provides the user with a monthly invoice for all active agents on their account. User accounts can be managed through the Domotz portal.

Technical FAQs

The Domotz Agent for NAS (QNAP, Synology, ReadyNAS, Raspberry Pi) or Raspberry Pi can be downloaded from the Domotz Portal: 

To get help with Domotz Pro, you can contact our support team. Our support team is ready and available to answer any questions about installing Domotz. Just shoot us an email on: and someone will get back to you as soon as they can.

You may also be able to find the answer to your question online in one of the following resources.

The Domotz agent lives on port 3000, as such, you need to add the port number to be able to access the Domotz Agent. If the device you installed the Domotz Agent is on IP address, you’d simply add :3000 to get You should now be able to access the web UI of your Domotz Agent. Note that if your device already has an app that uses port 3000, Domotz will automatically use the following available port, i.e. 3001. This works incrementally until a free port is available. Please see the installation instructions for more details.

The way the monitoring of devices work is that we send six (6) pings every 30 seconds to each device on the network. If one or more of those pings are returned, then we count this as a Heartbeat. A device can “miss” three Heartbeats without being marked as Down. If a device doesn’t return any of the pings within a two (2) minute period, then the device is marked as Down. If the device starts to respond to pings again, it gets a new Heartbeat and is marked as Up again.

The Domotz App is compatible with iOS 7 or later.

The Domotz App is compatible with Android 4.4 or later.

We’ve provided quick setup installation instructions for the Domotz Agent in the Domotz Portal and lengthier instructions can be found in our Knowledge Base.

Through the Alerts menu on the main view of the app you can set either ‘push’ or email notifications of Network Alerts for:
– Agent connection Lost/Recovered
– New Devices Discovered
and through the Device page you can set either Standard or Custom Alerts for each Device.
– Missed Heartbeats detected
– Device goes Down
– Device comes Up

The currently supported options include Web Services (HTTP, HTTPS), Remote Desktop (RDP) and Console Access (Telnet, SSH).

The Domotz agent requires the following port connections to communicate properly. Please ensure that your firewall settings are updated to meet these requirements:

North America:

  • (port 443)
  • (port 443)
  • (port 5671)
  • (ICMP)
  •,, (range: 32700 – 32849) – these are required for the Remote Connection functionality.

The Rest of the World:

  • (port 443)
  • (port 443)
  • (port 5671)
  • (ICMP)
  •,, (range: 32700 – 32849) – these are required for the Remote Connection functionality.

For speed tests, please allow the agent access through the following ports:

  • Any destination ( for M-Lab based speed tests (ports 3001-3010 and 32768-65535 TCP)


Also, if you are using our provided Domotz-Box, the following services are used too (for automated upgrades of the packages).

B-01, B-03, B-11 models:

  • (ports 4505 and 4506 TCP)
  • (port 11371 TCP)

B-12 model:

  • (port 5671 TCP)
  • (port 443 TCP)

The Raspberry Pi has 4 LEDs, two on the front and two on the back. On the rear, the orange light should remain steady and the green light should blink when it is connected with the LAN cable.

On the front the Red light should stay steady and indicates the Pi is on, the green should blink when data is being processed.

iOS 10 is scheduled to be released in production in autumn 2016, the Domotz App will be compatible by the time the production release of iOS is ready.

We recently released a Windows software installation package that includes the Domotz agent. This package will install Oracle VirtualBox (a free VM software) and the proper Domotz VM package. Virtualization will need to be enabled on Windows so that VirtualBox will run properly.

Currently we do not have a Mac OSX package that will run the Domotz agent. However, you may install a VM on Mac OSX that mounts a standard Debian Linux OS and then install the Domotz agent. If you want details on how to set this up, contact for additional information.

We do have mobile applications available for iOS and Android in their respective app stores.

Please click here to download the Windows software installation package from Domotz.

Before (if possible) activating the Domotz Pro Agent the following should be set on all SNMP compatible devices:
• enable SNMP
• set the snmp communities as follows:
• read = public
• r/w = private
• community = public

Default SNMP data is broken down into two types on Domotz.

  1. Automatically gathered SNMP data
  2. Custom SNMP data retrieved based on OIDs

For standard devices and network switches, the data we show will depend on the whether we explicitly support the device or not and is broken down into information we can display, and device capabilities we can manipulate.

Automatically gathered SNMP data

For all standard SNMP devices we display:

  • info: inbound/outbound traffic
  • info: admin and operation status
  • info: incoming/outgoing errors and packed discards
  • info: name and description of the port
  • info: device name, system description, and system model
  • capability: Ability to customize/edit the SNMP community strings (read/write).

For fully supported network switches, in addition to the data listed above, the following are available if supported by the device:

  • Info: Automatic port mapping
  • Info: PoE Status (where applicable)
  • capability: PoE commands (on/off and reboot where supported)

Custom SNMP data retrieved via OIDs

For all devices that publish SNMP data, we have introduced Domotz Eyes which can be configured as SNMP Sensors to monitor SNMP data available via custom OIDs. You can then create Alerts based on these SNMP Sensor values.

In order to migrate a Domotz Agent to new hardware or to a new Domotz box you will need to involve our Support team to make the switch. When you contact Support and open a case you will need to provide information about the agent you’re moving from and the agent you’re moving to.

You can provide the name or mac address of the Domotz agent you want to move by logging into your account. You will also need to provide the mac address of the new Domotz agent installed on the new hardware. Our Support team will use this information to swap the agents for you.

Here are the steps to follow:

  1. Stop the Domotz Agent running on your original hardware.
  2. Contact Domotz support and provide us with the name of the Agent you stopped and want to move as well as the MAC address of the new hardware
    • NOTE: The MAC address for the Domotz agent embedded in the Luxul Router is not the same MAC as the Router itself. In order to get the MAC address of the Domotz agent follow these steps:
      1. Login in the Luxul router Web Administration page
      2. Go to “Third Party Software” and select “Domotz”
      3. Enable the embedded Agent service, do NOT activate the Agent yet. Retrieve the MAC address of the Domotz Agent
  3. Wait until the Domotz Support team has confirmed that they have modified our system and transferred the agent configuration.
  4. Start the new Domotz agent on the new hardware (or just plug-in the new Domotz Box or Domotz Pi). Wait few minutes (5-6
  5. Connect to the following URL from your web-browser:
    https://[ipaddress]:3000. The [ipaddress] is the address of the new hardware.
    Note: The [ipaddress] is the address of the new hardware. You can get this IP Address using the Fing network scanner or any other network scanning tool.
  6. Once you connect to the Agent, login to your Domotz account with your credentials and you will see the button “Resume Agent” which will complete the copy process of your previous configuration.

NOTE: this procedure is not available for the Agents configured on a lifetime license (given that the lifetime is strictly related to the life of the hardware).

We have seen that many times you need to change the registry to enable external RDP connections. Go to regedit and change the following keys:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp]

At times some additional configuration will be necessary so if this doesn’t work please contact and we will provide you with more details.

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