If you are running a managed service provider business, your Remote Monitoring and Management (RMM) platform is not just another software tool. It is the operational core of your service delivery. The right RMM determines how efficiently your technicians work, how quickly you can onboard new clients, how effectively you automate routine tasks, and ultimately, how profitable your MSP becomes at scale.
In 2026, the RMM market is more competitive and more capable than ever. AI-assisted scripting, per-technician pricing models, deeper PSA integrations, and cloud-native architectures have changed what MSPs should expect from their platforms. But more options also means more complexity in choosing correctly.
This guide compares the 15 best RMM tools for MSPs in 2026. It covers what each platform does well, who it is best suited for, and how to evaluate the right fit for your specific operational needs. It also explains why a complete MSP service stack requires more than endpoint management alone.
Table of contents
- What is RMM and Why is it the Backbone of Every Successful MSP?
- Core RMM Features Every MSP Needs to Scale in 2026
- Multi-Tenancy and Client Segmentation
- Powerful Automation and Scripting Engine
- Seamless PSA and Billing Integration
- Robust Patch Management for Multi-OS Environments
- Real-Time Monitoring with Smart Alerting
- Scalable Remote Access and Control
- Comprehensive Reporting and Analytics
- Security and Compliance Management
- Quick Comparison: 15 Best RMM Tools for MSPs in 2026
- The 15 Best RMM Tools for MSPs in 2026
- Why RMM Alone is Not Enough: The Network Visibility Gap
- How Domotz Complements Your RMM Stack
- Choosing the Right RMM for Your MSP: A Decision Framework
- Conclusion
- Frequently Asked Questions
What is RMM and Why is it the Backbone of Every Successful MSP?
Understanding Remote Monitoring and Management in a Multi-Tenant World
Remote Monitoring and Management (RMM) software gives MSPs a centralized platform to monitor client endpoints, automate maintenance tasks, deploy patches, run scripts, and access devices remotely. In a multi-tenant MSP environment, this means doing all of that simultaneously across dozens or hundreds of client networks while keeping each client’s data and environment completely isolated.
A well-designed RMM platform lets you move from reactive firefighting to proactive service delivery. Rather than waiting for a client to call about a server that went down, your RMM detects the issue before the client notices, triggers an automated remediation, and creates a ticket in your PSA. That shift from reactive to proactive is one of the most significant operational improvements an MSP can make.
The Business Case for RMM: Profitability, Scalability, and Client Retention
Beyond the technical benefits, RMM software has a direct impact on MSP profitability. Automation reduces the number of technician hours required per client. Standardized monitoring policies reduce the inconsistency that creates surprise incidents. Faster remote resolution reduces truck rolls. Better documentation and reporting reduce the time spent justifying your value at renewal time.
MSPs that fully leverage their RMM platforms consistently report better margins, higher technician-to-client ratios, and stronger client retention. Choosing the wrong platform creates the opposite effect: noisy alerting, manual processes, and a fragile service delivery model that does not scale.
Core RMM Features Every MSP Needs to Scale in 2026
Multi-Tenancy and Client Segmentation
A purpose-built MSP RMM maintains strict logical separation between clients. Policies, alerts, scripts, and dashboards must be configurable per client without affecting other tenants. This is non-negotiable for MSPs managing more than a handful of clients.
Powerful Automation and Scripting Engine
Automation is where MSPs reclaim technician time at scale. Look for platforms that support policy-based automation, custom scripting in multiple languages, conditional logic, and library management so scripts can be shared and maintained across clients.
Seamless PSA and Billing Integration
PSA integration (with platforms like ConnectWise Manage, Autotask, HaloPSA, or built-in PSA modules) allows tickets, time entries, and asset records to flow automatically from your RMM. Without this, technicians manually duplicate data across systems, which creates errors and wasted time.
Robust Patch Management for Multi-OS Environments
Most MSP client environments are mixed, with Windows, macOS, and Linux endpoints alongside third-party applications. Your RMM must handle patch management across all these environments, with approval workflows, ring-based deployment, and rollback options.
Real-Time Monitoring with Smart Alerting
Alert fatigue is one of the most commonly cited operational problems in MSPs. Smart alerting means customizable thresholds, alert suppression for known maintenance windows, and intelligent correlation to reduce noise. The goal is actionable alerts, not volume.
Scalable Remote Access and Control
Remote access that is fast, secure, and auditable is a daily requirement for MSP technicians. Look for integrated remote control, file transfer, and session recording without requiring separate software licensing for every technician.
Comprehensive Reporting and Analytics
Clients need to see the value your MSP delivers. Built-in reporting for asset inventory, patch compliance, uptime, and incident history supports QBRs, contract renewals, and upsell conversations. Customizable reporting reduces the time your team spends building slides.
Security and Compliance Management
In 2026, security is not optional for MSPs. Your RMM should support endpoint security integrations, vulnerability scanning, audit logging, role-based access control, and compliance reporting for frameworks like CIS, HIPAA, and GDPR depending on your client verticals.
Quick Comparison: 15 Best RMM Tools for MSPs in 2026
| Tool | Best For | Pricing Model | PSA Included | Multi-Tenancy |
| NinjaOne | Ease of use at scale | Per endpoint (custom) | No (integrations) | Yes |
| Atera | Per-technician pricing, all-in-one | Per technician (from $129/mo) | Yes | Yes |
| ConnectWise Automate | Enterprise MSPs in ConnectWise ecosystem | Custom (per tech/endpoint) | Via ConnectWise Manage | Yes |
| Datto RMM | MSPs needing BCDR + RMM | Custom per endpoint | Via Autotask | Yes |
| Kaseya VSA | Deep customization and control | ~$4–5/endpoint/mo (custom) | Via BMS | Yes |
| N-able N-central | Complex multi-client environments | Custom per endpoint | No (integrations) | Yes |
| SuperOps | Modern MSPs, AI-driven workflows | Per technician (from ~$79/mo) | Yes | Yes |
| Syncro | Small MSPs, all-in-one value | Per technician (~$139/mo) | Yes (with billing) | Yes |
| Pulseway | Mobile-first, real-time response | Per endpoint (custom) | No (integrations) | Yes |
| ManageEngine RMM Central | ManageEngine/Zoho ecosystem MSPs | Custom per endpoint | No (integrations) | Yes |
| Action1 | Compliance-focused, cloud-native patching | Free up to 200 endpoints; custom after | No | Yes |
| Level.io | Automation-first, modern MSPs | Custom (per endpoint) | No (integrations) | Yes |
| Naverisk | Lightweight all-in-one for small MSPs | Per technician (~$110/mo) | Yes | Yes |
| Addigy | Mac-heavy MSP environments | Custom per device | No | Yes |
| Acronis Cyber Protect Cloud | MSPs needing integrated backup and security | Custom per workload | No (integrations) | Yes |
Pricing is based on publicly available and community-sourced information and may not reflect current or exact vendor pricing. Always check with the vendor for the latest details.
The 15 Best RMM Tools for MSPs in 2026
1. NinjaOne
NinjaOne (formerly NinjaRMM) is consistently rated among the top RMM platforms by MSPs and IT teams worldwide. It is a cloud-first platform with a reputation for being fast to deploy, easy to use, and reliable at scale. NinjaOne has expanded well beyond pure RMM to include ticketing, documentation, endpoint backup, and MDM, making it a broad IT operations platform for MSPs managing high endpoint volumes.
Best for: MSPs prioritizing ease of use, fast onboarding, and a clean multi-tenant interface at scale.
Key features: Endpoint monitoring and patching (Windows, macOS, Linux), automation and scripting, remote access, ticketing, documentation, endpoint backup, MDM, PSA integrations with ConnectWise, Autotask, and HaloPSA.
Pricing: Custom pricing per endpoint. No public pricing. A free trial is available. Community sources suggest a minimum of approximately $200/month covering 50 endpoints, with volume pricing available.
2. Atera
Atera is an all-in-one RMM and PSA platform that pioneered the per-technician pricing model, eliminating the per-device cost scaling that hurts MSPs as they grow their managed device count. It includes RMM, helpdesk, ticketing, billing, and now AI-powered automation through its Agentic IT capabilities. It is a strong choice for MSPs that want predictable, transparent pricing and a unified platform without buying separate tools.
Best for: Small to mid-sized MSPs that want transparent pricing, unlimited device management, and a built-in PSA.
Key features: RMM, PSA, helpdesk, patch management, scripting, AI Copilot, IT Autopilot, remote access, billing, reporting.
Pricing: MSP Pro Plan starts at $129/technician/month (annual) or $139/month billed monthly. Growth Plan at $179/tech/month (annual). Power Plan at $209/tech/month (annual). A 30-day free trial is available.
3. ConnectWise Automate
ConnectWise Automate (formerly LabTech) is one of the most established enterprise-grade RMM platforms on the market. It is purpose-built for MSPs already operating within the ConnectWise ecosystem, where it integrates tightly with ConnectWise Manage (PSA), ScreenConnect (remote access), and other ConnectWise products. It is powerful and highly customizable, though its complexity can be a challenge for smaller teams without dedicated RMM administrators.
Best for: Mid-to-large MSPs already using ConnectWise Manage who need deep automation and enterprise-grade RMM.
Key features: Intelligent monitoring, patch management, AI-assisted scripting, remote access via ScreenConnect, NOC services, virtual machine management, network monitoring add-on, PSA integration.
Pricing: Custom pricing. Available in Essential, Professional, and Enterprise/Premium packages. No public pricing. A free trial period is available.
4. Datto RMM
Datto RMM is a cloud-native RMM platform built specifically for MSPs. Acquired by Kaseya in 2022, it has retained its MSP-focused positioning and continues to integrate tightly with Autotask PSA and Datto’s business continuity and disaster recovery (BCDR) tools. For MSPs that offer BCDR services alongside managed IT, this integration reduces the complexity of managing separate backup and monitoring workflows.
Best for: MSPs offering BCDR services who want RMM and backup management under a unified operational workflow.
Key features: Automated monitoring, intelligent alerting, patch management, remote access, ransomware detection, Autotask PSA integration, BCDR integration.
Pricing: Custom pricing per endpoint. No public pricing. Aligned to an MRR model per the vendor. Contact Kaseya sales for a quote.
5. Kaseya VSA
Kaseya VSA is one of the longest-established RMM platforms in the MSP market. It offers extensive customization, deep scripting capabilities, and a broad feature set designed for MSPs that want granular control over monitoring policies and workflow automation. Kaseya has also been integrating AI-driven features through its Digital Workforce platform, targeting MSPs who want automated tier-1 response capabilities.
Best for: Larger MSPs that require deep workflow customization, extensive automation, and broad integration with the Kaseya ecosystem.
Key features: Endpoint monitoring and management, scripting and automation, patch management, remote access, security integrations, VSA Essential / Professional / Advanced tiers.
Pricing: Custom pricing. Community sources indicate approximately $4–5 per endpoint per month, with volume discounts for 1,000+ endpoints. Long-term contracts (3+ years) are typical.
6. N-able N-central
N-able N-central is a policy-driven RMM platform built for MSPs managing complex, multi-client environments at scale. Its low-code/no-code automation engine makes it possible to build sophisticated monitoring and remediation workflows without requiring advanced scripting expertise. N-central is a strong fit for MSPs that have outgrown simpler platforms and need more granular policy management across large client estates.
Best for: Established MSPs managing complex environments who need deep policy automation and customizable workflows.
Key features: Policy-based monitoring, automation, patch management, risk intelligence, EDR integrations, remote access, multi-tenant management, PSA integrations.
Pricing: Custom pricing per endpoint. No public pricing. Standard annual pricing increases apply. Contact N-able sales for a quote.
7. SuperOps
SuperOps is a modern, unified PSA and RMM platform purpose-built for growing MSPs. It has gained strong recognition for its clean interface, AI-powered automation, and transparent per-technician pricing model. SuperOps is particularly appealing to MSPs transitioning from legacy tools who want a single, modern platform that reduces the overhead of managing separate PSA and RMM subscriptions.
Best for: Growing MSPs looking for a modern, AI-augmented all-in-one PSA and RMM without legacy complexity.
Key features: Unified PSA and RMM, AI-driven ticket resolution, patch management, automation, asset management, client portal, reporting.
Pricing: Per-technician pricing starting at approximately $79/technician/month. Network monitoring is available as an add-on. Contact SuperOps for current pricing tiers.
8. Syncro
Syncro is an all-in-one MSP platform that combines RMM, PSA, and integrated billing in a single per-technician subscription. It is particularly well-suited to smaller MSPs that want a complete service delivery platform without separate licensing for PSA and billing tools. The platform emphasizes simplicity and is known for fast deployment and a low administrative overhead.
Best for: Small MSPs wanting an affordable, unified RMM, PSA, and billing platform with no per-device fees.
Key features: RMM, PSA, ticketing, billing and invoicing, scripting, remote access, patch management, reporting.
Pricing: Per-technician pricing at approximately $139/technician/month. Unlimited endpoints. No public per-device fees.
9. Pulseway
Pulseway differentiates itself with one of the strongest mobile management interfaces in the RMM category. MSPs can receive real-time alerts and take remediation actions from a smartphone, making it a solid choice for teams that need on-call responsiveness without being at a desktop. Beyond mobile, Pulseway offers full endpoint monitoring, patching, scripting, and remote access capabilities.
Best for: MSPs that prioritize real-time mobile management and fast incident response from any location.
Key features: Real-time monitoring, mobile app with full remediation controls, patch management, scripting, remote access, PSA integrations, IT automation.
Pricing: Custom per-endpoint pricing. A limited free tier is available for evaluation. Contact Pulseway for MSP pricing.
10. ManageEngine RMM Central
ManageEngine RMM Central is part of the broader ManageEngine and Zoho ecosystem. It provides unified endpoint monitoring, intelligent alerting, remote access, and patch management across Windows, macOS, Linux, and mobile devices. For MSPs already using ManageEngine ITSM tools like ServiceDesk Plus or other Zoho products, RMM Central integrates natively into those existing workflows.
Best for: MSPs already invested in the ManageEngine or Zoho ecosystem who want native RMM integration.
Key features: Multi-OS endpoint management, real-time monitoring, intelligent alerting, patch automation, remote troubleshooting, mobile device management, ManageEngine ecosystem integrations.
Pricing: Custom per-endpoint pricing. Contact ManageEngine for MSP-specific quotes.
11. Action1
Action1 is a cloud-native, zero-trust RMM platform with a strong focus on security and compliance. It delivers patch management, endpoint monitoring, and remote access through a lightweight agent, with no local infrastructure required. Action1 is particularly well-suited for MSPs managing compliance-sensitive client environments, and its generous free tier makes it accessible for MSPs just starting to formalize their patching workflows.
Best for: Security and compliance-focused MSPs, especially those managing HIPAA or CIS-aligned environments.
Key features: Patch management, vulnerability management, remote access, software deployment, endpoint monitoring, audit logging, zero-trust architecture.
Pricing: Free for up to 200 endpoints. Custom pricing above 200 endpoints. No local infrastructure required.
12. Level.io
Level.io is a modern, automation-first RMM platform built for MSPs who want to move away from legacy tool complexity. It is recognized for its clean interface, powerful scripting capabilities, and fast onboarding. Level.io positions itself as a platform that makes technicians more productive without the administrative overhead of older incumbent platforms. It is one of the more promising newer entrants in the MSP RMM space in 2026.
Best for: Efficiency-focused MSPs that want modern automation and clean UX without legacy complexity.
Key features: Endpoint monitoring, scripting and automation, remote access, patch management, PSA integrations, streamlined device onboarding.
Pricing: Custom per-endpoint pricing. Contact Level.io for MSP quotes.
13. Naverisk
Naverisk is a lightweight, all-in-one RMM and PSA platform designed for smaller MSPs that want a complete service delivery solution without the cost or complexity of enterprise platforms. It includes built-in ticketing, automation, and monitoring, all managed from a single interface. Naverisk is particularly attractive for MSPs in markets where budget and simplicity are primary decision criteria.
Best for: Smaller MSPs wanting an affordable all-in-one RMM and PSA with built-in ticketing.
Key features: RMM, PSA, ticketing, scripting, remote access, patch management, reporting, automation.
Pricing: Per-technician pricing at approximately $110/technician/month. Confirm current pricing directly with Naverisk.
14. Addigy
Addigy is a cloud-based MDM and RMM platform built specifically for MSPs managing Apple device fleets. As Mac and iOS adoption continues to grow in business environments, MSPs supporting Mac-heavy clients need a purpose-built platform rather than attempting to manage Apple devices through Windows-centric RMM tools. Addigy provides real-time monitoring, configuration management, patch management, and remote access for Apple devices at scale.
Best for: MSPs supporting Mac-heavy client environments, education sectors, or Apple-first businesses.
Key features: macOS and iOS device management, real-time monitoring, patch management, configuration profiles, remote access, software deployment, compliance reporting.
Pricing: Custom per-device pricing. Contact Addigy for MSP-specific quotes.
15. Acronis Cyber Protect Cloud
Acronis Cyber Protect Cloud integrates backup, disaster recovery, and security into a single cloud platform for MSPs. While it is not a traditional RMM, it includes remote monitoring, endpoint protection, patch management, and vulnerability assessments alongside Acronis’s industry-leading backup capabilities. For MSPs whose service offering centers on data protection and business continuity, this integrated approach reduces the number of separate tools required.
Best for: MSPs whose value proposition centers on data protection, backup, and integrated endpoint security.
Key features: Backup and BCDR, endpoint protection, patch management, vulnerability assessment, remote monitoring, anti-malware, email security, PSA integrations.
Pricing: Custom per-workload pricing. Contact Acronis for MSP partner pricing.
Why RMM Alone is Not Enough: The Network Visibility Gap
Every RMM tool on this list is designed to monitor and manage endpoints. That is their core function. But MSP clients do not only have endpoints. They have switches, routers, firewalls, access points, IP cameras, AV equipment, building management systems, IoT sensors, and a growing range of connected devices that no RMM agent can touch.
This creates a visibility gap that becomes operationally expensive in several ways:
- Client onboarding takes longer because there is no automated way to document the full network environment.
- Troubleshooting takes longer because technicians do not have context about network topology or infrastructure relationships.
- Incidents involving network devices go undetected until a client calls.
- Mixed-environment clients (those with AV, IoT, or security systems alongside traditional IT) are harder to support and harder to demonstrate value to.
The result is a service delivery model that works well for standard endpoints but creates blind spots everywhere else. Those blind spots generate reactive support calls, increase resolution time, and erode client confidence.
How Domotz Complements Your RMM Stack
Domotz for MSPs is a network monitoring, discovery, and management platform designed to give MSPs complete visibility into every device on a client’s network, not just the ones with an RMM agent installed.
Where your RMM manages endpoints, Domotz covers everything else. It automatically discovers every device connected to a network, builds a network topology map, monitors device health and availability, and alerts you when something changes or goes offline. This includes switches, routers, firewalls, access points, printers, IP cameras, NAS devices, AV equipment, smart building systems, and any other IP-connected device in a client environment.
For MSPs, the operational benefits are practical and measurable:
- Faster client onboarding: Domotz automatically discovers and documents every device on a new client network, generating an asset inventory that would otherwise take technicians hours to build manually.
- Complete network documentation: Topology maps, device lists, SNMP monitoring data, and configuration backups give technicians the context they need before touching a client environment.
- Support for mixed environments: MSPs can monitor and manage non-traditional IT devices like AV systems, IoT sensors, and security equipment, opening up new service opportunities.
- Reduced truck rolls: Remote access, network diagnostics, and device management capabilities mean more issues get resolved without a site visit.
- Integration with your RMM and PSA: Domotz integrates with leading PSA and RMM platforms, so alerts and incidents flow into your existing workflows automatically.
Domotz pricing is straightforward: $1.50 per managed device per month, billed in groups of 10 (starting at $15/month). There are no setup fees, no tiers, and no per-site licensing. Every device that does not need active management still gets discovered, identified, and status-monitored for free. You only pay for the devices you choose to actively manage.
A 14-day free trial with unlimited managed devices is available with no credit card required. Start your free trial here.
Choosing the Right RMM for Your MSP: A Decision Framework
With 15 solid options available, the right RMM comes down to your specific business situation. Here is a practical framework for narrowing your decision:
If you are a solo or small MSP (1–5 technicians): Prioritize platforms with per-technician pricing that covers unlimited devices. Atera, Syncro, and Naverisk are designed for this profile. The all-in-one approach reduces your tool overhead and keeps costs predictable.
If you are a growing MSP (5–20 technicians): Look for platforms that balance automation depth with usability. NinjaOne, SuperOps, and Level.io are strong candidates. Make sure PSA integration is seamless, whether built-in or via a supported third party.
If you are a mid-to-large MSP (20+ technicians): Enterprise-grade platforms like ConnectWise Automate, N-able N-central, and Kaseya VSA offer the depth of automation, reporting, and customization your scale demands. Be prepared to invest in proper onboarding and platform administration.
If security and compliance are a primary service offering: Action1, Datto RMM, and Acronis Cyber Protect Cloud have strong compliance and security foundations. Layer in Domotz for complete network-level visibility alongside endpoint protection.
If you support Mac-heavy environments: Addigy is purpose-built for Apple device management and should be part of your evaluation if your client base includes education, creative, or Apple-first businesses.
Regardless of which RMM you choose: Consider what happens at the network layer. Your RMM manages endpoints with agents. Everything else on the network is invisible to it. Adding a dedicated network monitoring platform like Domotz completes your visibility and service delivery capability.
Conclusion
Choosing the best RMM for your MSP is one of the most consequential platform decisions you will make. The right tool directly affects technician productivity, client satisfaction, service margins, and your ability to scale without a linear increase in headcount.
In 2026, there is no shortage of capable options. NinjaOne leads on usability and breadth. Atera offers transparent per-technician pricing with a built-in PSA. ConnectWise Automate and N-able N-central serve larger MSPs with complex requirements. SuperOps, Syncro, and Level.io serve growing teams that want modern platforms without legacy overhead. And specialized tools like Action1, Addigy, and Acronis Cyber Protect Cloud serve MSPs with specific security, compliance, or device-type requirements.
The one thing every RMM has in common is a fundamental limitation: they manage agents on endpoints. They cannot see the rest of the network. Pairing your RMM with Domotz for MSPs closes that gap. Together, you get complete visibility across endpoints and infrastructure, faster onboarding, better documentation, and the ability to support a wider range of client environments.
Ready to see how Domotz fits into your MSP stack? Start your 14-day free trial or book a demo with the Domotz team.
Frequently Asked Questions
RMM (Remote Monitoring and Management) software focuses on the technical side of MSP operations: monitoring endpoints, deploying patches, running scripts, and providing remote access. PSA (Professional Services Automation) software focuses on the business side: ticketing, time tracking, billing, contract management, and client communication. Many modern platforms like Atera, Syncro, and SuperOps combine both into a unified tool, while others like NinjaOne integrate with third-party PSA platforms.
Multi-tenancy in an RMM means each client’s environment, devices, policies, alerts, and data are logically isolated from all other clients within the same platform. Technicians can manage all clients from a single dashboard while the platform ensures no data, alert, or policy from one client can affect or be accessed from another. Purpose-built MSP RMMs treat multi-tenancy as a core architectural feature, not an add-on.
Per-technician pricing (as offered by Atera, Syncro, and SuperOps) is generally the most scalable model for growing MSPs because costs stay fixed as you add more managed devices. Per-endpoint models can become expensive quickly as device counts grow. However, per-endpoint models may be more economical for smaller MSPs managing fewer devices per technician. Evaluate both models against your actual device-to-technician ratio before committing.
Yes, many RMM platforms support compliance use cases through features like audit logging, patch compliance reporting, role-based access control, endpoint encryption enforcement, and security policy automation. Platforms like Action1 are particularly focused on compliance-ready patching and vulnerability management. However, RMM tools typically form one layer of a compliance program, not the entire program. Network-level monitoring, documentation, and access controls are also required for most compliance frameworks.
PSA integration is critical for operational efficiency. Without it, technicians must manually create tickets, log time, and track assets across separate systems, which creates errors and wastes time. Tight PSA integration means alerts automatically create tickets, time entries are logged from within the RMM, and asset data stays synchronized. Whether you choose an all-in-one platform or integrate separate RMM and PSA tools, this connection is essential for a scalable MSP operation.
Manual client onboarding in a new network environment typically takes several hours to days, depending on network complexity, as technicians manually audit devices, create documentation, and deploy agents. Automated network discovery tools like Domotz can reduce initial device discovery and documentation to minutes by automatically identifying every connected device, building a topology map, and generating an asset inventory. This is one of the most significant time-savings benefits for MSPs during the onboarding phase.
RMM migration is a significant operational project. Key steps typically include auditing your current scripts, automation policies, and configurations; running both platforms in parallel during a transition period; re-deploying agents on client endpoints; migrating alert thresholds and monitoring policies to the new platform; and updating PSA integrations. Most enterprise RMM vendors offer migration support or professional services. Plan for reduced technician productivity during the transition and communicate proactively with clients about any service impact.
Key RMM security features for MSPs include multi-factor authentication, role-based access control, encrypted remote sessions, session recording and audit logging, SOC 2 compliance certification of the vendor, automated vulnerability scanning, EDR integration options, and the ability to enforce security policies across all client endpoints. You should also evaluate the vendor’s own security posture and data handling practices, particularly given that RMM platforms have been targeted in supply-chain attacks in recent years.
