The Violet Digital Support App

resources remote support services - Violet digital support app

Recently we’ve had a number of our dealers ask about getting enabled for the Violet App, our customizable customer facing app.

To get enabled, send an email to support@domotz.com with the following details:

    • Company Logo: approx. 400×200 pixels, png format preferred, less than 10k file size, consider using a transparent background depending on how your logo looks
    • Company Support Details: Email address for customer support, Telephone number for customer support and Business address

Since the launch of the v1 Violet App we’ve been collecting feedback from the Dealer community – and an update to the app based on this feedback will be released soon.

Advanced SNMP Monitoring Features

Over the last few weeks the majority of our Development Team have been focused on implementing new SNMP monitoring features that will soon be available in Domotz Pro. This has been a significant update for the team and we’ll be announcing the release date shortly.resources remote support services - snmp

Power Management

    • We’ve added support for SurgeX PDU and additional ATEN models

General Features

    • Cresnet: support added for the following controllers: PAC2M, PYNG-HUB, CP3,  CP3N, DIN-AP3, SWAMP, TPMC-9L)
    • DirecTV: support added for different chip vendors (previously only Humax)

SNMP Monitoring (coming soon!)

    • Ability to specify SNMPv2 OID to be monitored
    • Ability to set-up alerts (based on the value of the OID)
[av_section min_height='' min_height_px='500px' padding='small' shadow='no-border-styling' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='' bottom_border_style='' id='' color='main_color' custom_bg='' src='' attachment='' attachment_size='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av_element_hidden_in_editor='0' custom_class=''] [av_one_full first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat'] [av_textblock size='' font_color='' color='' custom_class='blog' admin_preview_bg='']

The Violet Digital Support App

resources remote support services - Violet digital support app Recently we've had a number of our dealers ask about getting enabled for the Violet App, our customizable customer facing app. To get enabled, send an email to support@domotz.com with the following details:
    • Company Logo: approx. 400x200 pixels, png format preferred, less than 10k file size, consider using a transparent background depending on how your logo looks
    • Company Support Details: Email address for customer support, Telephone number for customer support and Business address
Since the launch of the v1 Violet App we've been collecting feedback from the Dealer community - and an update to the app based on this feedback will be released soon.

Advanced SNMP Monitoring Features

Over the last few weeks the majority of our Development Team have been focused on implementing new SNMP monitoring features that will soon be available in Domotz Pro. This has been a significant update for the team and we'll be announcing the release date shortly.resources remote support services - snmp

Power Management

    • We've added support for SurgeX PDU and additional ATEN models

General Features

    • Cresnet: support added for the following controllers: PAC2M, PYNG-HUB, CP3,  CP3N, DIN-AP3, SWAMP, TPMC-9L)
    • DirecTV: support added for different chip vendors (previously only Humax)

SNMP Monitoring (coming soon!)

    • Ability to specify SNMPv2 OID to be monitored
    • Ability to set-up alerts (based on the value of the OID)
[/av_textblock] [/av_one_full][/av_section]